Shipping policy
Last updated: September 30, 2026
This policy applies to orders placed on verqelle.com. Available destinations are controlled by the active store market and delivery settings and are confirmed during checkout.
Processing time
Paid orders are processed within 3 business days. Weekends and public holidays are not business days. If payment review, address verification or an inventory issue requires customer input, processing can pause until the requested information is received.
Estimated delivery
Estimated delivery is 5–15 business days after dispatch. This is an estimate rather than a guaranteed arrival date. Customs review, severe weather, remote-area access, carrier capacity and local disruption can affect delivery.
Shipping charges
- Merchandise subtotal below USD 36: USD 6 shipping.
- Merchandise subtotal of USD 36 or more: free shipping.
The merchandise subtotal is calculated after product discounts and before taxes, duties or destination charges. The rate shown in normal checkout for the selected address is the final shipping quote.
Supported destinations
We ship only to destinations offered by the country selector and normal checkout. If checkout cannot quote a valid shipping method, do not place the order; email support so the configuration can be reviewed.
Tracking and split shipments
Tracking is sent when available. A carrier may need up to 48 hours after the shipping notice to publish its first scan. Products or components may travel separately with different tracking numbers and arrival dates. No extra shipping fee is added solely because an order is split after checkout.
Lost packages
If tracking has stopped updating or you believe your package may be lost, please contact us at support@verqelle.com and provide your order number, tracking number, and delivery address. We will investigate the shipment with the delivery carrier. Once the carrier confirms that the package is lost, we will dispatch a replacement at no additional charge within 3 business days.
Delivery delays
Delivery estimates are not guaranteed when a delay results from circumstances beyond our reasonable control, including severe weather, natural disasters, disease outbreaks, epidemics, pandemics, or public health emergencies. If a delay results from an avoidable human or operational error attributable to us or one of our delivery partners, we will review the circumstances and may provide appropriate compensation or another reasonable remedy on a case-by-case basis. This section does not limit any mandatory consumer rights that apply to your order.
Address accuracy and delivery attempts
Check the recipient name, street, unit, city, region, postal code, country, email and phone before payment. Changes are not guaranteed after fulfillment begins. Actual redelivery or return charges caused by incorrect customer-provided details, refusal or an unclaimed parcel may be deducted from a refund where permitted by law.
Customs, duties and taxes
Unless checkout expressly states that destination charges are included, the recipient is responsible for import duties, taxes, customs charges or brokerage assessed by authorities or carriers.
Damage or missing items
Keep all packaging and inspect the shipment before assembly. If an item or component is damaged or missing, stop assembly and email support@verqelle.com with the order number and clear photographs.