Frequently Asked Questions
Which currency does the store use?
Product and checkout prices are presented in US dollars (USD). Your card issuer may apply its own conversion or international transaction fees.
Which payment methods are accepted?
Checkout currently supports Visa, Mastercard, American Express, Discover and Diners Club through Shopify Payments. See Payment Methods.
How much is shipping?
Shipping is USD 6 when the merchandise subtotal is below USD 36. Shipping is free when the merchandise subtotal is USD 36 or more. The rate shown for the selected destination in checkout is controlling.
How long does delivery take?
Orders are processed within 3 business days. Estimated delivery is 5–15 business days after dispatch. Customs, weather, remote-area access and carrier disruption can affect timing.
Can an order arrive in more than one package?
Yes. Products or components may be dispatched separately and can have different tracking numbers and arrival dates.
What should I check before ordering?
Review measurements, color, pack quantity, selected option, electrical requirements and included components. For furniture, measure the intended space and delivery route.
How do I report damage or missing parts?
Stop assembly and email support@verqelle.com with the order number and photographs of the full item, affected area, packaging and shipping label.
What is the return window?
Contact us within 30 calendar days after delivery. Approval and return instructions are required before sending an item.
Who pays return shipping for a change-of-mind return?
The customer pays return shipping for an eligible non-quality or change-of-mind return. Different rules apply when an item is defective, damaged, materially misdescribed or incorrect.
How can I contact support?
Email support@verqelle.com. Customer Support is available 24 hours a day, 7 days a week.