Contact Us
Contact Verqelle before or after an order. Email is the preferred route because photographs, tracking details and order information can stay with the same case.
Customer Support: Available 24 hours a day, 7 days a week.
Do not send passwords or complete payment-card numbers.
What to include
- Product questions: the product name or page link and the specification you need confirmed.
- Existing orders: order number, purchaser name and a concise description.
- Damage or missing parts: photographs of the full product, affected area, outer carton, shipping label and relevant parts.
- Returns: order number, item, reason and current condition. Wait for authorization before sending a parcel.