Refund policy
Last updated: September 30, 2026
This policy does not reduce any mandatory consumer rights that apply to an order.
30-day return-request window
Contact support@verqelle.com within 30 calendar days after delivery to request a return. Include the order number, item, reason and current condition. A return must be authorized before it is sent.
Return condition
For a non-quality or change-of-mind return, keep the item unused, unaltered and unassembled where reasonably possible, with all components, accessories, tools, manuals, fasteners, protective materials and original packaging. Missing parts, customer-caused damage, use beyond reasonable inspection or inadequate packaging can affect eligibility or refund value where permitted by law.
Return shipping costs
For an eligible non-quality or change-of-mind return, the customer is responsible for return shipping costs. If we provide a label or collection service for convenience, the actual cost may be deducted from the refund where lawful and disclosed before the return is sent.
If an item arrives defective, damaged, materially misdescribed, incorrect or incomplete, contact us before assembly. We will assess an appropriate remedy and cover return costs when required by applicable law or when the return results from our error.
How to request a return
- Email support@verqelle.com within the return-request window.
- Provide the order number, item, reason and photographs when condition, packaging, damage or missing parts are relevant.
- Wait for written authorization, packing directions and the correct return destination.
- Pack the approved item securely and retain shipment and tracking evidence.
Do not send an item to an address printed on the original carton unless the authorization specifically instructs you to do so.
Damage, incorrect goods or missing parts
Contact us as soon as practical and preferably within 48 hours after delivery. Keep all cartons and components. Depending on the facts, the remedy may be a missing part, replacement component, replacement item, repair, refund or another remedy required by law.
Order changes and cancellation
Contact us immediately if an order needs to be changed or cancelled. We will attempt to intercept it but cannot guarantee cancellation after processing or dispatch has begun.
Inspection and refunds
After an authorized return is received, it is inspected and the decision is communicated. Approved refunds are issued to the original payment method within 5 business days after approval. Banks and payment providers may need additional time to post the credit.