Track Order

When tracking is available, Verqelle sends it to the email address used at checkout. Open the carrier link in that message and use the tracking number shown there. A carrier may need up to 48 hours after the shipping notice to publish the first scan.

Multiple packages

Products or components may be dispatched separately. Each package can have a different tracking number and delivery date.

Carrier exception or stalled tracking

If tracking shows an exception, is marked delivered but cannot be located, or has stopped updating, email support@verqelle.com. Include the order number, tracking number, purchaser name and complete delivery address so the shipment can be checked with the carrier.

Need help?

Customer Support: Available 24 hours a day, 7 days a week. Do not publish an order number or delivery address on a public website or social network.