Return Policy

Last updated: September 9, 2026

Contact Support@verqelle.com within 30 calendar days after delivery to request a return. Please wait for our return instructions before shipping an item.

Check your order before using it

For a change-of-mind return, goods must be unused and uninstalled, with their original packaging and all supplied parts and accessories. Keep proof of purchase. Inspect the contents before assembly or use and retain the packaging during that check. Items that have been used, altered or returned incomplete may not be eligible for a change-of-mind return.

Start with a message

Send your order number, the item concerned and your reason for returning it. Once we have reviewed the request, we will provide the destination and return instructions. Do not assume the address printed on the delivery parcel is the correct place to send a return.

Who pays the return transport?

Customers cover transport costs for change-of-mind returns, including oversized freight where needed. Original shipping charges are generally not refundable, except where required by law. For a confirmed incorrect, faulty or transit-damaged item, we will arrange an appropriate remedy and explain the associated shipping arrangements.

After the return arrives

We inspect returned goods and email the decision. Approved refunds are issued to the original payment method. Your bank or payment provider may need additional time to show the credit. Contact us if you need help checking a refund.

If something arrived wrong

Report faults, delivery damage or missing parts promptly, including your order number and photographs of the goods and packaging. This policy does not limit legal rights for faulty or misdescribed products.